Who We Are

Our website address is: https://moxazen.com.

MoxaZen is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website​​ (the “Site”) or use our services.

By accessing or using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use our Site. 

 

Personal Information We Collect​​

We collect information that identifies, relates to, describes, or could be reasonably linked, directly or indirectly, with a particular consumer or household (“Personal Information”). The types we collect depend on your interactions with us:

  • ​​Information You Provide Directly:​​
    • ​​Identifiers:​​ Name, email address, shipping/billing address, phone number, username.
    • ​​Commercial Information:​​ Records of products or services purchased, obtained, or considered; purchase history; customer service inquiries.
    • ​​Financial Information:​​ Payment card details (type, number, expiration date), bank account information (processed securely by our payment processors; we do not store full card numbers). If you apply for a job with us, we collect relevant application information.
  • ​​Information Collected Automatically (Device Information):​​ When you visit the Site, we automatically collect certain information about your device and browsing actions:
    • ​​Identifiers & Network Information:​​ IP address, device ID, browser type, operating system version, internet service provider (ISP).
    • ​​Browsing Activity:​​ Pages viewed, time spent on pages, clickstream data, referring URL/search terms, interactions with the Site and its features (e.g., buttons clicked, scrolling).
    • ​​Cookies & Tracking Technologies:​​ See Section 2 below.
  • ​​Information From Third Parties:​​ We may obtain information from business partners, service providers, advertising networks, data analytics providers, or social media platforms (if you interact with us through them, subject to their privacy settings and policies). This may include identifiers, demographic information, or inferences about preferences.
  • ​​Information About Others:​​ If you send a gift or provide someone else’s information (e.g., shipping address), we collect that recipient’s Personal Information to fulfill your request.

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Cookies and Tracking Technologies​​

We use cookies, web beacons, pixels, and similar technologies (collectively, “Cookies”) to:

  • Operate and secure the Site.
  • Remember your preferences and settings.
  • Analyze Site traffic and trends (e.g., using Google Analytics).
  • Personalize your experience (e.g., recommended products).
  • Deliver targeted advertising on our Site and third-party sites (interest-based advertising).

​​Types of Cookies:​​

  • ​​Essential:​​ Necessary for Site functionality. Cannot be disabled.
  • ​​Performance/Analytics:​​ Help us understand Site usage. You can opt-out.
  • ​​Functionality:​​ Remember choices to enhance experience. You can opt-out.
  • ​​Targeting/Advertising:​​ Used by us or third parties to build profiles and show relevant ads. You can opt-out.

​​Your Cookie Choices:​​

  • Most browsers allow you to manage Cookies (disable, delete). See your browser’s help section. Note: Disabling cookies may impair Site functionality.
  • To opt-out of interest-based advertising:
    • Use industry opt-out tools: NAI Opt-Out, DAA Opt-Out, EDAA Opt-Out (EU).
    • Use specific platform opt-outs (e.g., Google Ads Settings, Facebook Ad Preferences).
  • ​​Do Not Track (DNT):​​ We do not currently respond to DNT signals from web browsers due to the lack of a standardized implementation.

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How We Use Your Personal Information​​

We use the information we collect for the following business purposes:

  • ​​Fulfill Orders & Provide Services:​​ Process payments, ship products, manage accounts, provide support, communicate about orders/services.
  • ​​Site Operation & Improvement:​​ Maintain, secure, analyze, and improve the Site, products, and services; personalize content; perform analytics; develop new features.
  • ​​Marketing & Advertising:​​ Send promotional communications (with opt-out), deliver relevant ads (on our Site and others), measure ad effectiveness, manage promotions/contests.
  • ​​Security & Fraud Prevention:​​ Protect against malicious, deceptive, or illegal activity; enforce our Terms; protect rights, property, and safety of us and others.
  • ​​Compliance:​​ Comply with legal obligations, respond to legal requests (subpoenas, court orders).
  • ​​Business Operations:​​ Conduct internal research, manage business (e.g., mergers, acquisitions).

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How We Share Your Personal Information​​

We may share your Personal Information with the following categories of recipients:

  • ​​Service Providers:​​ Companies that perform services on our behalf (e.g., payment processing, shipping, IT support, email delivery, analytics, marketing). They are contractually restricted in how they use your information.
  • ​​Advertising Partners:​​ To deliver targeted ads and measure their effectiveness (e.g., Google, Facebook). They may use cookies and collect information independently.
  • ​​Business Transfers:​​ In connection with a merger, sale, acquisition, bankruptcy, or similar transaction.
  • ​​Legal Requirements:​​ To comply with laws, respond to legal process, protect our rights, investigate fraud, or protect safety.
  • ​​With Your Consent:​​ For other purposes disclosed at the time you provide your information or with your explicit consent.

We do ​​not​​ “sell” Personal Information in the traditional sense. However, like many companies, we may share identifiers and internet activity information with advertising partners for targeted advertising purposes, which could be considered a “sale” or “sharing” under some privacy laws (like CCPA/CPRA). You have the right to opt-out of this sharing (see Section 8).

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Data Retention​​

We retain your Personal Information only as long as necessary for the purposes outlined in this Policy, including to fulfill orders, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce agreements. Criteria for retention include the nature of the information, purpose of collection, and legal requirements. Order Information is typically retained for our records unless you request deletion.

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Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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International Transfers​​

We are based in the ​​[Your Country, e.g., United States]​​. If you access our Site from outside this jurisdiction, your information may be transferred to, stored in, and processed in our facilities and by third parties in ​​[Your Country]​​ and other countries, which may have different data protection rules than your country. By using our Site, you consent to this transfer, storage, and processing.

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Your Rights & Choices​​

Depending on your location (e.g., California, EU, UK, Canada), you may have certain rights regarding your Personal Information:

  • ​​Access & Correction:​​ Request access to or correction of your Personal Information.
  • ​​Deletion:​​ Request deletion of your Personal Information (subject to exceptions).
  • ​​Opt-Out of Sales/Sharing (for Targeted Ads):​​ Opt-out of the sharing of your Personal Information for targeted advertising (See Section 2 & Section 4).
  • ​​Opt-Out of Marketing Emails:​​ Unsubscribe via link in any marketing email or your account settings. Note: Transactional/service emails (e.g., order confirmations) are unaffected.
  • ​​Limit Use of Sensitive PI (if applicable):​​ Request limits on the use of sensitive Personal Information.
  • ​​Portability:​​ Request a copy of your data in a usable format.
  • ​​Object/Restrict Processing (GDPR):​​ Object to or request restriction of processing based on legitimate interests.

​​To Exercise Your Rights:​​ Please contact us using the information in Section 11. We will verify your identity before fulfilling requests. We will not discriminate against you for exercising your rights.

 

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

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Children’s Privacy​​

Our Site is ​​not intended for individuals under the age of [Specify Age, e.g., 18 or 16]​​. We do not knowingly collect Personal Information from children under this age. If you are a parent/guardian and believe your child has provided us with information, please contact us.

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Security​​

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your account password confidential.

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Third-Party Links​​

Our Site may contain links to third-party websites. This Policy does not apply to those sites. We encourage you to read their privacy policies.

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Changes to This Policy​​

We may update this Policy to reflect changes in our practices, technologies, legal requirements, or other reasons. The “Last Updated” date at the top will indicate revisions. Material changes will be notified via email or prominent notice on the Site. Continued use constitutes acceptance of the updated Policy.

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Contact Us​​

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at service@moxazen.com.